Communication & Personal Development

Public Speaking

Communication principles and techniques for being a convincing public speaker.
 

TARGET MARKET

Anyone wishing to improve his oral and non-verbal expression so as to feel more at ease in front of an audience during a presentation, a report or a speech.
 

DURATION

2 days
 

TRAINING OBJECTIVES

At the end of the workshop, participants will be able to:

  • Deliver a message in a convincing and dynamic manner.
  • Structure a report or a presentation.
  • Identify body language signs and use them to reinforce the message.
  • Deal better with nervousness and stress.

 

KEY TOPICS

  • The importance of preparation.
  • Setting up a structured presentation method.
  • Rhetoric at the service of good communication.
  • Using body language in communication.
  • Nervousness creating stress: how to cope.
  • Dealing with a difficult audience.
  • Methods for improvising.

 

Interpersonal Communication

Communicating effectively with one’s professional environment.
 

TARGET MARKET

Executives and employees wishing to improve their interpersonal communication skills.
 

DURATION

2 days
 

TRAINING OBJECTIVES

At the end of the workshop, participants will be able to:

  • Acquire proactive and cooperative reflexes in interpersonal dialogue.
  • Use communication tools for better effectiveness and harmony.
  • Reinforce their active listening capabilities.
  • Improve their self-affirmation skills in delicate situations.
  • Use the personality differences in their environment for self-enrichment.

 

KEY TOPICS

  • The characteristics of personality.
  • The positioning of the individual in a communication setting.
  • The two dimensions in all communications.
  • The art of active listening.
  • Empathic reformulating.
  • Criteria for effective feedback.
  • Communicating in delicate situations.

 

Self-Affirmation

Affirming one’s value while respecting that of others.
 

TARGET MARKET

Anyone wishing to increase their self-confidence and experience emotions with serenity.
 

DURATION

2 days
 

TRAINING OBJECTIVES

At the end of the workshop, participants will be able to:

  • Adapt their behaviour to that of others with greater confidence.
  • Approach others in a positive manner.
  • Criticize in a factual and constructive way.
  • Better understand their relationship with their emotions.
  • Use emotions as a resource for better communication.

 

KEY TOPICS

  • Life Positions test – helping or limiting.
  • Identifying the four behaviours in interpersonal relations.
  • The role of emotions in communication.
  • How to develop self-affirmation.
  • The difference between assertiveness and aggressiveness.
  • Saying no with confidence and diplomacy.
  • Attentiveness to others and self-affirmation in difficult relationships.

 

Conflict Management and Dealing with Difficult Situations

Conflicts: a resource for understanding and managing one’s professional environment.
 

TARGET MARKET

Management, project heads, team leaders. Anyone experiencing difficulties in conflict situations.
 

DURATION

2 days
 

TRAINING OBJECTIVES

At the end of the workshop, participants will be able to:

  • Take into account the needs of the different parties in a tense situation.
  • Neutralize unconscious provocations that fuel the conflict.
  • Identify abuses during interpersonal exchanges.
  • Overcome their fear of conflict.

 

KEY TOPICS

  • The origins of conflict.
  • Psychological games.
  • Power games.
  • Positions taken during conflicts.
  • Recognizing conflict.
  • Mediation.
  • The assessment.
  • The consensual search for solutions.

 

Stress Management

Forestalling ill-adapted behaviours in response to external pressures.
 

TARGET MARKET

Anyone wishing to understand and cope with oppressive stress.
 

DURATION

2 days
 

TRAINING OBJECTIVES

At the end of the workshop, participants will be able to:

  • Understand stress mechanisms and identify the different types of stress.
  • Identify the triggering factors in their professional and private environments.
  • Manage stress effectively in time.
  • Discover their potential and their resources for dealing with stress.
  • Master their emotions in stressful situations.

 

KEY TOPICS

  • The different types of stress.
  • Spontaneous reactions to stress.
  • Emotions and their impact.
  • Automatic thoughts.
  • Organizing activities to limit stress.
  • Managing priorities.
  • Evacuating stress.

 

Training Occasional Training Instructors

Preparing and leading a training session for co-employees.
 

TARGET MARKET

Anyone needing to train other in-house employees.
 

DURATION

2 to 3 days
 

TRAINING OBJECTIVES

At the end of the workshop, participants will be able to:

  • Prepare and build up a training course.
  • Use comfortably the techniques for speaking and communicating as a trainer.
  • Create a positive group dynamic to encourage the desire to learn.
  • Lead a training session with the use of different appropriate pedagogical techniques.
  • Adapt to the different learning strategies of the participants.
  • Use teaching materials and aids.

 

KEY TOPICS

  • Pedagogical principles.
  • Defining the role and function of the trainer.
  • Understanding and applying the notion of teaching objectives.
  • The optimal structure of a training course.
  • Expressing oneself clearly in front of non-specialists.
  • Different teaching methods, from the most traditional to the most creative.
  • Group dynamics and motivation.
  • Communication techniques for training purposes.
  • Managing difficult relations during a training session: situations getting out of hand and re-establishing order.
  • Evaluating the training, the methods and the tools.